Terms & Conditions

A: General

We arrange bookings of holiday accommodation as agent for the owners of that accommodation (“the property owner”).

B: Formation of Contract

1. Before making a booking, you must contact us to obtain confirmation that your chosen property is available for the dates required. You must send us a completed and signed booking form and cheque for a deposit of 1/3 of the property rental within 8 days of receipt of confirmation of availability.

2. A binding contract between the person who has signed the Booking Form and the Property Owner will be made when we issue a confirmation invoice as agent for the Property Owner. You are responsible for payment of the price of the holiday and the compliance of members of your party with these conditions.

3. Bookings cannot be accepted from persons under 18 years of age at the time of booking and we reserve the right to refuse a booking without giving any reason.

C: Payment

1. The balance must be paid not later than eight weeks before departure. Failure to pay the balance on time will constitute cancellation and cancellation charges will become payable in accordance with paragraph F. Receipts and directions to the property will be sent on receipt of the balance. Some properties may have different arrangements for payment of the balance, which will be explained at the time of booking.

2. If you book a holiday less than eight weeks before departure, the full holiday charge is payable at the time of booking.

3. Receipt and banking of any deposit shall not constitute acceptance of any booking.

D: The Price

Prices are in sterling and the rental period is weekly, unless otherwise stated. Properties are let fully furnished and equipped. Some properties have different conditions for letting, which are indicated before making the booking. We are entitled to vary the advertised selling price to reflect:

a) Any adverse change in exchange rates.

b) Any increase in the cost of services included in the booking;

c) The imposition of any tax, charge or levy whether in England or elsewhere which affects the booking.

Where price increases or decreases are known to us before you book, we shall inform you of the new price before you book. Where increases become effective after you have booked we reserve the right to recover these and will send you a supplementary invoice. We will not surcharge you within 30 days of your departure. Any surcharge will not exceed 10% of the total price. In return for this guarantee, there will be no refund in the event of favourable currency movement.

E: Alterations or Cancellation by the Company

1. In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified in the holiday confirmation form we will inform you as soon as possible and, if requested, we will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location to that initially requested.

2. If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.

F: Cancellation by the Holidaymaker

1. Any cancellation by you (for whatever reason) must be in writing addressed to us at the address stated at the top of the Booking Form. The effective date of cancellation is when written notification is received by us.

2. If you cancel your booking or if the booking is cancelled by us due to non payment we shall be entitled to the following percentage of your holiday cost:

   • More than 8 weeks before departure: deposit
   • 8 weeks before departure: 50%
   • 6 weeks before departure: 100%

G: Amendments by the Holidaymaker

Upon receipt of your booking confirmation invoice, please check the details to make sure they are correct. If after your booking has been accepted you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee of 15 per Booking Form. We reserve the right to treat a change of property and/or holiday dates as a cancellation of one holiday and the booking of another.

H: Information

1. While we make every effort to ensure that descriptions supplied by Property Owners are accurately reproduces, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and the actual property may arise.

2. Property Owners reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continues improvement, Property Owners reserve the right to alter furnishings, fittings, amenities, facilities, or any part of any activities previously available, without prior notice.

3. If material changes occur after your booking has been confirmed we will advise you if there is time before departure.

I: Number of People using the Holiday Accommodation

The number of persons using the holiday accommodation must not exceed the maximum number stated in the relevant property description without prior written agreement. In the event that the maximum number is exceeded without such agreement, the Property Owner reserves the right to refuse or revoke the booking (at their sole discretion).

J: Access

The Property Owner or his/her representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.

K: Arrival and Departure

You must arrive between 2pm and 8pm on the holiday start date and the accommodation must be vacated by 10am on the last day. If these times are difficult please advise us at the time of booking. If your arrival is delayed you must inform the Property Owner so that suitable arrangements can be made for entry to the holiday accommodation. If you arrive after 10pm you may not be able to occupy your apartment until the next day.

L: Pets

Pets are not allowed without prior written permission of the Property Owner.

M: Your Responsibilities

1. You must keep the holiday accommodation and all furniture, fittings and effects in the same state of repair and condition as at the commencement of the holiday, and leave the holiday accommodation in the same state of cleanliness and general order in which it was found. You are responsible for all damage or loss which occurs to the property or its contents during your occupation, and will be responsible for paying appropriate compensation to the Property Owner direct or to us as agent for the Property Owner in the event of breakages or damage.

2. A Security Deposit may be required prior to occupancy. If no loss or damage had occurred the Security Deposit will be repaid to you in full.

N: Complaints

In the unlikely event that you are disappointed with the holiday accommodation, you must first contact the Property Owner or local representative who will try to solve the problem. Where this is not possible, you should contact us. If after that you still feel that the problem has not been resolved to your reasonable satisfaction you should, within 7 days of returning from your holiday, put your comments in writing to us and we will forward them to the Property Owner.

O: Our liability and The Owner's liability

1. We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including, though not limited to, act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lockouts, or other industrial actions or disputes or adverse weather conditions.

2. We cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, etc., nor for failures of public utilities such as water and electricity.

3. Neither we nor the Property Owner is responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond our control.

P: Law

All contractual obligations arising out of these booking conditions shall be deemed to come into existence in London, and be subject to English law and the exclusive jurisdiction of the English courts.